Refund policy

We will gladly accept returns and issue refunds. If you have any issues with your product(s), please email us at Fatima@madebybaba.com and we will address these on a case-by-case basis. In order to help you find a solution for your issue faster, please have your order number at hand.

Disclaimer: Butters May Melt.
We only use organic butters, oils, essential oils and other natural ingredients in all our butters. For this reason my butters, when mailed during warmer months or to warmer climates, have the natural tendency to melt. Since we ship our products by priority mail they do get delivered within 2-3 days.
If you receive your product on a warm day, place the items in your refrigerator for a few hours to allow them to harden just in case they have melted in transit before opening the butters. If you open items to check if melting has occurred, they may spill out and make a mess! The quality and healing properties of our products are not affected by melting.
If melting does occur, you may find that the volume of the product has been decreased. This is due to the air pockets that have been displaced during the melting process.
Note: Melted butters may not be returned.